Responsible Gaming
at co999
Gaming at co999 should always be enjoyable, social, and within your personal limits. We provide every player with practical tools to stay in control — from deposit limits and session timers to full self-exclusion — because your wellbeing comes before everything else.
Our Commitment
Gaming That Stays Fun
At co999, responsible gaming is not a legal formality — it is a core principle woven into every layer of how we operate. We understand that for the vast majority of our players in Bangladesh, gaming is a recreational activity enjoyed alongside cricket matches, family occasions, and weekend entertainment. We want it to remain exactly that: recreational, voluntary, and well within personal boundaries.
Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience. co999 is committed to providing the information, tools, and support that empower every player to make informed decisions about their gambling activity. We monitor platform behaviour to proactively identify patterns that may indicate distress, and we act on that information responsibly.
The measures described on this page are available to all registered co999 players at no charge and with no penalty. Using responsible gaming tools is a sign of strength, not weakness, and our support team will always respond with empathy and confidentiality.
Player Protection Tools
Built-In Safeguards for Every Player
co999 provides a comprehensive suite of responsible gaming features, available directly from your account settings at any time.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your co999 account. Once a limit is active, it cannot be raised for 24 hours — giving you a genuine cooling-off window rather than an instant override. Reductions take effect immediately. This is one of the most effective ways to keep your spending predictable and within budget.
Session Time Limits
Define how long you are allowed to play in a single session before the platform automatically prompts you to take a break. You choose the duration — 30 minutes, 1 hour, 2 hours — and co999 will display an on-screen reminder when that time is reached. Consistent session limits help prevent the fatigue-driven decision-making that often leads to overspending.
Loss Limits
Set a ceiling on the total amount you are willing to lose over a defined period. When your net losses reach the configured threshold, your ability to place further bets is paused for the remainder of the period. Loss limits are independent of deposit limits and provide an additional layer of financial protection particularly useful during extended play sessions.
Time-Out / Cool-Off
A time-out suspends your account from all gambling activity for a short, self-chosen period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains accessible for withdrawal purposes, but no deposits or bets can be placed. This feature is ideal when you recognise that you need a short break without committing to a longer self-exclusion.
Self-Exclusion
Self-exclusion permanently or semi-permanently closes your account to all gambling activity for a minimum period of 6 months, with options extending to 1 year, 3 years, or indefinitely. During self-exclusion co999 will also suppress all marketing communications directed at you. Any existing balance will be returned to your registered withdrawal method. This decision cannot be reversed during the selected period.
Reality Checks
Enable periodic on-screen notifications that display how long your current session has lasted, your net position (wins minus losses) for the session, and a prompt asking whether you wish to continue. Reality checks interrupt the natural flow of gameplay and give you a clear, factual snapshot of your activity — counteracting the tendency to lose track of time and money during immersive game sessions.
Step-by-Step Guide
How to Activate Your Protection Tools
All responsible gaming tools are accessible from the Account Settings menu once you are logged in. Here is how to set them up.
Log In to co999
Access your account via the co999 Login page using your registered username and password. Two-factor authentication may be required if you have enabled it for added security.
Open Account Settings
Navigate to your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. All responsible gaming options are grouped under the "Player Safety" tab.
Choose Your Tool
Select the protection measure you wish to apply — deposit limit, session limit, loss limit, time-out, reality check, or self-exclusion. Each option includes a short explanation and a confirmation step before it is activated.
Confirm & Save
Review your selected settings and confirm. Protective measures that reduce your activity (deposit reductions, time-outs, self-exclusion) are applied instantly. Increases to limits require a mandatory 24-hour cooling-off period before they take effect.
Can't access your account? If you need to apply self-exclusion or a time-out but are unable to log in to your account, contact our support team directly at [email protected] with the subject line "Responsible Gaming — Urgent". Our team will apply the requested measure on your behalf within 2 hours of receiving your verified request, 24 hours a day, 7 days a week.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early signs in yourself or someone close to you is the first step toward taking control.
Personal Warning Signs
Financial Warning Signs
If you recognise three or more of these signs in yourself or someone you know, we strongly encourage you to use co999's self-exclusion tool immediately and to seek professional support. Problem gambling is a treatable condition and early intervention significantly improves outcomes. Contact our team at [email protected] — we will assist you without judgement.
Self-Assessment
Ask Yourself These Questions
Honest reflection is a powerful tool. Read the following questions carefully and consider how they apply to your recent gaming activity. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or speak with a support professional.
Have you ever gambled with money that was set aside for household expenses, bills, or other essential commitments?
Have you ever felt the need to bet more money than usual in order to feel the same level of excitement as before?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so on your own?
Have you ever hidden your gambling activity or lied about the amount of time or money you have spent gambling?
Has gambling ever caused significant conflict, worry, or distress within your family or close relationships?
Have you ever felt restless, irritable, or on edge when you attempted to reduce or stop your gambling activity?
Do you find yourself returning to gambling the day after a loss with the intention of winning back what you lost?
Has gambling ever negatively affected your performance at work, your studies, or other important areas of your daily life?
Remember: These questions are for personal reflection only — they are not a clinical diagnostic tool. If your answers concern you, please take the first step and contact the co999 support team at [email protected]. All communications are treated with complete confidentiality.
Get Help
We Are Here When You Need Us
Whether you want to set a limit, take a break, or simply talk through your concerns, the co999 responsible gaming team is available around the clock. No question is too small and no situation is too complicated.
Email Support
Send your responsible gaming request or query directly to our dedicated team. For urgent self-exclusion requests, use the subject line "Responsible Gaming — Urgent" and we will respond within 2 hours.
Available 24 hours a day, 7 days a week
Live Chat Support
Access live chat support directly from your co999 account dashboard. Our agents are trained in responsible gaming procedures and can apply account protections in real time during your conversation.
English-language support, 24/7
Self-Service Tools
Log in to your co999 account and navigate to the Player Safety section under Account Settings to apply deposit limits, session timers, loss limits, time-outs, or self-exclusion directly — no agent required.
Instant activation for all protective measures
Protecting Minors
Strict 21+ Age Policy
co999 operates an absolute minimum age policy of 21 years. Every new account is subject to identity and age verification before any deposit, bonus, or withdrawal can be processed. Accounts found to belong to persons under the age of 21 are closed immediately, all funds are returned, and the account is permanently blacklisted.
If you share a device with younger family members, we strongly encourage you to use device-level parental control software to prevent access to online gaming platforms. Several tools are available that allow parents and guardians to restrict access to specific categories of website content.
If you suspect that a minor has accessed a co999 account — whether their own or a family member's — please contact [email protected] immediately. We take all such reports with the utmost seriousness and will investigate promptly.
Device Parental Controls
Use your device's built-in parental control settings or third-party filtering software to block access to gambling websites when children are using a shared device or computer.
Secure Your Account
Never share your co999 username, password, or two-factor authentication codes with anyone, including family members. Log out of your account after each session on shared devices.
Open Conversations
Talk openly with young people about the risks of gambling. Research consistently shows that open family dialogue is one of the most effective protective factors against the development of gambling-related problems later in life.
Ready to Play Safely?
Enjoy co999 — Within Your Limits
co999 offers hundreds of games, live cricket betting, and instant payments via bKash, Nagad, and Rocket — all within a platform that puts your safety first. Set your limits, know the signs, and enjoy gaming the way it is meant to be: fun, controlled, and on your terms.
21+ Only If you need help, contact us at [email protected]